SERVICEIN INC – Shipping Policy
Last updated: 18 July 2025

1. Scope

This Shipping Policy governs the inbound and outbound transportation of passports, personal identity documents, and supporting materials (“Documents”) handled by SERVICEIN INC (“SERVICEIN,” “we,” “us,” “our”) for clients (“you,” “your”). By sending Documents to us, you accept these terms.

2. Approved Carriers & Service Levels

We exclusively use FedEx, UPS, or DHL. We do not use other carriers unless we expressly agree in writing.

Important: Free Standard (FedEx 2Day) shipments do not include insurance. Any paid shipping option automatically includes the corresponding carrier or purchased insurance coverage for the declared value (subject to carrier limits and conditions).

3. Insurance

1. Default (Free) Shipments: No insurance. You bear the full risk of transit loss, delay, or damage.

2. Paid Shipments: We obtain the normal carrier-provided liability/insurance (or add declared value) for the amount you specify when you purchase the service, subject to carrier limits, exclusions, and documentation requirements.

3. Higher Coverage: If you need coverage above standard carrier limits, notify us in writing before dispatch; additional premiums will be billed to you.

4. Claims: All insurance/declared-value claims must be initiated by you directly with the carrier; we will provide reasonable supporting documentation.

4. Transfer of Risk

• Inbound to SERVICEIN: Risk remains with you until the carrier’s tracking shows delivery (scan) at our designated receiving location.

• Outbound from SERVICEIN: Risk transfers to you once the carrier issues a tracking number or first scans the package (whichever occurs earlier).
  We are not liable for loss, theft, delay, mis-delivery, or damage occurring while Documents are with FedEx, UPS, or DHL.

5. Special Requests & Custom Shipping

Any special requirement (e.g., Saturday delivery, hold for pickup, signature variations, consolidated return, international routing preferences) must be approved in advance through our customer service (see Section 10). Additional fees may apply and must be prepaid. If a special request is not confirmed in writing, the shipment will proceed under the applicable default or paid option above.

6. Delivery Estimates & Delays

Transit times are carrier estimates only; we provide no independent guarantee. We are not responsible for:

• Carrier network or operational delays

• Customs, security, weather, labor disruptions, or other force-majeure events

• Indirect or consequential losses (missed flights, visa delays, re-booking costs, etc.)

7. Client Responsibilities

1. Accurate Information: Provide complete, legible shipping and return addresses and any required customs details.

2. Packaging (Inbound): Use secure, tamper-evident packaging and retain proof of shipment.

3. Prompt Inspection: Examine delivered outbound packages immediately; report visible damage to the carrier within 24 hours (earlier if carrier terms require).

4. Tracking Monitoring: Monitor tracking numbers we supply and notify us promptly of irregularities.

5. Compliance: Ensure sending and receiving Documents complies with all applicable laws, export/import controls, and visa regulations.

6. Declared Value Accuracy (Paid Shipments): Provide truthful declared values; false declarations may void coverage.

8. Claims Procedure

• Uninsured (Free Standard) Shipments: Any loss/damage queries must be directed to the carrier; SERVICEIN does not file or process claims and has no reimbursement obligation.

• Paid (Insured) Shipments: File the claim directly with the carrier within its deadline (often 14–30 days for loss, shorter for damage). Provide tracking number, declared value documentation, and evidence of contents. We will furnish shipment records upon request but are not responsible for the outcome.

• Failure to meet carrier procedural or deadline requirements may forfeit recovery.

9. Limitation of Liability

To the fullest extent permitted by law, SERVICEIN’s aggregate liability for any claim related to a shipment or service shall not exceed USD 50 or the service fees you paid to SERVICEIN for that specific transaction—whichever is less. We disclaim all indirect, incidental, special, punitive, and consequential damages.

10. Contact

SERVICEIN INC
Email: [email protected]
Phone: +1 (626) 768-3688
Business Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. U.S. Pacific Time (excluding U.S. federal holidays)

11. Policy Changes

We may amend this Shipping Policy at any time; the revised version applies to shipments initiated after the “Last updated” date. The current policy will be maintained on our official website or provided upon request.